Return, Refund & Exchange Policy

At Garrahan Hat Co., we want you to be completely satisfied with your purchase. Please review the following policy before making a purchase.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, your item must:

• Be in the same condition in which you received it
• Be unworn and unused
• Have all original tags attached
• Be in its original packaging
• Include proof of purchase or receipt

To initiate a return, please contact us at Garrahanhats@gmail.com before sending anything back.

If your return is approved, we will provide return shipping instructions and, when applicable, a return shipping label. Items returned without prior authorization will not be accepted.

If you have questions about a return, please contact us at Garrahanhats@gmail.com.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If your item arrives damaged, defective, or you received the wrong item, please contact us as soon as possible so we can evaluate the issue and work with you to make it right.

Please include your order information and photographs of the item when appropriate.

Non-Returnable Items

Certain items are not eligible for return, including:

• Custom-made, personalized, or special-order products
• Sale items
• Gift cards
• Vintage items are final sale and are not eligible for returns, refunds, or exchanges.

Because custom hats are made specifically to the customer's specifications, custom hats and other personalized products are final sale and cannot be returned or exchanged, except in cases involving a manufacturing defect or an error on our part.

If you are unsure whether your purchase qualifies for a return, please contact us before sending the item back.

Exchanges

For eligible non-custom merchandise, the fastest way to receive a different item is to return the original item for a refund and place a new order for the desired item.

Custom or personalized products are not eligible for exchange unless the item is defective or was made incorrectly by Garrahan Hat Co.

Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow additional time for your bank or credit card company to process and post the refund to your account. Processing times may vary by financial institution.

Garrahan Hat Co. reserves the right to refuse returns that do not meet the requirements outlined in this policy.

Questions?
Garrahan Hat Co.
Garrahanhats@gmail.com