Shipping Policy

Garrahan Hat Co. carefully prepares and packages each order to ensure your purchase arrives safely. Please review the following shipping information before placing your order.

Order Processing

Ready-to-ship items are generally processed within 1–3 business days after payment has been confirmed. Processing time does not include carrier transit time.

Custom-made, personalized, and special-order hats require additional production time. An estimated production timeframe will be provided before your order is placed.

If you have questions regarding the production timeline for a custom order, please contact us at Garrahanhats@gmail.com.

If we anticipate a significant delay in processing your order, we will contact you using the information provided at checkout.

Shipping Rates & Delivery Estimates

Shipping options and rates are calculated and displayed at checkout before you complete your purchase.

Delivery times vary depending on the shipping method selected and the destination. Any delivery timeframe provided is an estimate and is not guaranteed.

Carrier delays, weather, holidays, high-volume shipping periods, and other circumstances outside of Garrahan Hat Co.'s control may affect delivery dates.

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation with tracking information, when available, at the email address provided at checkout.

Please allow some time for the carrier's tracking information to update after your package has been shipped.

Shipping Addresses

Please carefully review your shipping address before submitting your order.

If you notice an error in your shipping address, contact Garrahanhats@gmail.com as soon as possible. We will make reasonable efforts to assist with address corrections, but we cannot guarantee that an address can be changed once an order has been processed or shipped.

If a package is returned to us because of an incorrect or incomplete address, refusal of delivery, or an unsuccessful delivery attempt, we will contact you regarding the next steps. Additional shipping charges may apply to reship the order.

International Orders

International shipping availability, where offered, will be displayed at checkout.

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These charges are the responsibility of the customer unless otherwise stated at checkout.

Customs processing may also result in additional delivery delays that are outside of Garrahan Hat Co.'s control.

Delayed, Lost, or Damaged Packages

If your shipment is significantly delayed, appears to be lost, or arrives damaged, please contact us at Garrahanhats@gmail.com with your order number and a description of the issue.

For packages that arrive damaged, please:

• Keep the item and all original packaging.
• Take photographs of the damaged item and packaging.
• Contact us as soon as possible so we can evaluate the issue and, when appropriate, assist with a carrier claim.

Garrahan Hat Co. will work with you and the carrier to resolve shipping-related issues as reasonably as possible.

Returns & Refunds

For information regarding returns, refunds, and exchanges, please review our Return, Refund & Exchange Policy.

Custom-made, personalized, and special-order products are subject to the exclusions and conditions outlined in that policy.

Contact Us

For questions regarding shipping or your order, please contact:

Garrahan Hat Co.
Garrahanhats@gmail.com